That screen above is the alert that appears every single time I try to turn a page in the Kobo Books app on my Blackberry Playbook after upgrading to OS 2.0. I’ve tried reinstalling the app, restarting the Playbook, signing in and signing out of my Kobo account - all attempted, all failed.
I absolutely refuse to factory restore my Blackberry Playbook, I simply shouldn’t have to. A new OS, should be working flawlessly the minute that it’s shipped. In a competitive industry like this where RIM isn’t even a front-runner, anything that doesn’t meet this consumer expectation is a failure. No excuses.
We all waited 6 months for this new OS to come out and deliver us what should have been day 1 features, and what we get is a buggy joke of an update which now allows me to add meetings, view contacts and send emails.
If high fives are indeed shooting across board rooms in Canada, I pray for RIM’s future. If they’re proud of what has come out of this, then surely what they have in store for us in BB10 is going to be just as ‘good’. If I were Thorsten Heins I would be physically redirecting those high fives into the faces of incompetent engineers who need to wake the hell up.
This is not how you deliver software, this is not how you deliver software that you hyped for the good part of half a year. Obvious as a steaming horse’s diarrhoea bugs like the one’s shown above have no place in final release software, hell, it shouldn’t even be in beta software.
Such a glaring oversight as this makes me wonder how that 6 months was spent, because it sure wasn’t spent in rigorous product testing. And it’s hard to believe that it would take more than 6 months to develop an email client. Even if RIM’s claims of having to amend their entire infrastructure isn’t a blatant lie, that sort of timing for major updates just isn’t going to cut it in an industry where the Android ecosystem gains leaps and bounds in practically weeks and months.
If this update demonstrated more underlying problems than just incompetent inefficiency, then RIM better sell themselves now before they get eaten alive by competitors who are simply leaner and meaner.
I’m not just disappointed by the outcome of the Kobo app, after all that would be a stupidly measly complaint to dedicate a whole post towards. The main source of anger/disappointment/upset/madness is the fact that aside from what was promised, RIM didn’t give me any more. Print to Go was a welcome addition (and actually really useful), but I expected more than that. And there really should’ve been.
There should’ve been updates to the operating system all around - updates to the Adobe Reader app, a searching mechanism and a Facebook app with scrolling that doesn’t lag like a scratched DVD. And for the love of god, why can’t videos resume from where they were last left off. I mean seriously, RIM, that is ancient technology.
RIM never promised anything more than the email, contacts and calendar, but they should have over-delivered, having so drastically under-delivered with the original release. This update was the time for RIM to show that they still had the capability to excite with a pleasant surprise, rather than being a perfunctory clockwork machine that only does what it’s meant to.
The good press surrounding this update is all artificial, people are just glad that the update even came. But really, RIM took far too long to deliver far too little. And that Kobo error is simply inexcusable.